Sparkplugging is continuing our tradition called ‘Spark an Idea Thursday’. Each week we’ll be sharing some great ideas for a topic of interest to our readers. We invite you to grab our image and carry the tradition through to your own blog! If you do, please link back to this post so we know where you were inspired!

This week we’re Sparking an Idea About Creating a Wow Experience

Up until a year and a half ago I always bought Toshiba laptops. You’d think that after owning two and having a positive experience them I’d have stuck with Toshiba. But when it came time to replace my last computer, I ended up buying an HP. Like the Toshiba the HP has functioned as expected. But not long after I bought the HP I had an issue that required tech help. The initial call went like any other tech call and ended with the suggestion that I do a re-format (I accidentally downloaded something bad). Two days later I got a call from the very same tech support person that had helped me. She called me! She asked if the reset went well or if I needed more help. Wow! [Read more…]